Customer Street Support

Why can’t I FTP into my Rapidsite / Customer Street website?

Customer Street Support — Wed, 19 Sep 2007 14:11:49 +0000

Each of the Rapidsite / Customer Street websites we provide out customers are designed to be updated using the Rapidsite software which can be downloaded free of charge directly from our advertisers area on the UFindUs and Customer Street websites.

Normal FTP functions are disabled to avoid customers from inadvertently damaging the search engine rankings we will have achieved for them on their individual domain.

If you are confident with using FTP then please contact our Support Helpline and one of the support team will be able to re-set your permissions which will enable you to upload to your Rapidsite / Customer Street host space.

Why have Keywords showing on your website

Customer Street Support — Wed, 29 Aug 2007 14:02:59 +0000

All Customer Street clients have to opportunity to have a rapidsite built for them free of charge. These basic but effective template sites are there to get your information circulated on the Internet as effectively as possible in order to increase traffic and therefore business opportunities.

You may notice on your rapidsite that your keywords are repeated at the top and bottom of your Customer Street website pages. This is done to ensure that your keywords appear enough times on your pages to help you get found on the search engines (especially Google)without the need for further repetition in the website content which can sometimes detract from the message you want to get across to your customers.

If you go onto the site to edit the content yourself it is important that these keywords are not deleted as you will run the risk of not having enough keyword content to help you get found on the search engines.

Tracking visitors to your Customer Street website

Customer Street Support — Mon, 13 Aug 2007 12:54:28 +0000

You can see how people have been finding your Customer Street website by logging into your control panel and selecting the ‘customer street‘ link and then ‘view stats‘. If you then select the ’advanced options‘ followed by ‘keywords‘ you will now be presented with a list of all the keywords typed in from any of the different search engines and Customer Street directories such as Smile Local, More UK and Ufindus.

Problems with people misspelling your email address?

Customer Street Support — Mon, 13 Aug 2007 12:49:03 +0000

If you are having problems with people misspelling the email address assigned to your Customer Street website then you may wish to set up what we call an ‘Alias‘ on your email account.

An email alias allows you to have a mailbox that will also accept email sent to variations of that email address. For example, your email address might be johnsmith@ but you could also have john@, jon@ or jsmith@. These are added as an email alias by going to the control panel, selecting email , then click on add alias. This is useful for names that can often be spelt wrong.

Alternatively you can set up a “catch all” that will automatically accept any mail sent to your email address, the disadvantage is that it will increase the chances significantly of receiving spam emails.

Remember that your the control panel login will work for any of the Custromer Street Brands including Smile Local, More UK, UFindUs and any of our Customer Street Trades portals such as Find Your Estate Agent

Adding phone numbers to your Website

Customer Street Support — Tue, 07 Aug 2007 08:10:27 +0000

You can easily add telephone numbers to your Customer Street or UfindUs website where ever you like using the website software. Once logged into the software simply click on the text boxes and type in the number you wish to show, if you wish to have it on the contact page just click on the existing tel number and add it next to that or delete the old number and add the new one if your details have changed completely.

It is a quick and simple task to carry out but feel free to contact us if you fel unsure and woudl like talking through the process.

Accessing Rapidstats for Premium Design Customers

Customer Street Support — Wed, 01 Aug 2007 12:07:05 +0000

Any of our customerstreet.com customers with new a Premium Design website purchased after June 06 are now able to log into their “rapidstats” software from the front page of their websites. This now means that you no longer have to log in via your control panel. At the bottom of your websites homepage page there is a small Rapidstats button which will take you directly to your login screen.

Please note that in addition to the password and pass number that you use for logging into the control panel and which will have already been supplied to you in your welcome pack, you will also need to enter your package reference which can be obtained by contacting the Customer Street support team if you don’t already have it.

Creating Email address in Outlook

Customer Street Support — Wed, 01 Aug 2007 07:48:05 +0000

When adding an email account into Outlook the most common mistake is when it asks you for the username, this is always the full email address of the account that you are setting up and not your name. Also always remember to authenticate the incoming and out going mail servers.

CUSTOMER STREET RAPIDSITE – SERVICE UPDATE

Customer Street Support — Thu, 26 Jul 2007 09:32:32 +0000

Some customers may be finding that when they are making changes to their Customer Street websites, the changes do no appear to be saving. This is a problem we are aware of and are working to resolve as soon as possible. It seems that in the tests we have carried out the changes have saved but have been delayed in showing as an update on the website. Try clicking refresh to view the latest version of the website on your computer, we hope to have this issue resolved shortly.

Adding your email address to your Customer Street website?

Customer Street Support — Tue, 24 Jul 2007 08:25:23 +0000

When your own Customer Street (Rapidsite) website is created we provide you with an info@”businessname” email address. This professional looking email address will reinforce the credibility of your business more than a hotmail account (or similar) which many businesses have.

Having emails, sent by customers to this mailbox, forwarded directly onto your own existing email address is easy to sort out. Simply log into your Customer Street control panel, select the email option and then add forwarding. When this screen opens type in your existing email address where prompted and any mail sent via your website will now be forwarded directly to this email.

Are you worried customers wont call an 0845 number?

Customer Street Support — Thu, 19 Jul 2007 14:40:42 +0000

0845 is a local rate number and not a premium rate number. Potential customers will only be charged for a local rate call regardless of where they call you from, and as our customer recieving a call, you will also hear a ‘whisper’ when you pick the phone up that lets you know it is business directed straight to you from either UFindUs or Customer Street.