Why can’t I FTP into my Rapidsite / Customer Street website?

Each of the Rapidsite / Customer Street websites we provide out customers are designed to be updated using the Rapidsite software which can be downloaded free of charge directly from our advertisers area on the UFindUs and Customer Street websites.
Normal FTP functions are disabled to avoid customers from inadvertently damaging the search engine rankings we will have [...]

Why have Keywords showing on your website

All Customer Street clients have to opportunity to have a rapidsite built for them free of charge. These basic but effective template sites are there to get your information circulated on the Internet as effectively as possible in order to increase traffic and therefore business opportunities.
You may notice on your rapidsite that your keywords are [...]

Tracking visitors to your Customer Street website

You can see how people have been finding your Customer Street website by logging into your control panel and selecting the ‘customer street‘ link and then ‘view stats‘. If you then select the ’advanced options‘ followed by ‘keywords‘ you will now be presented with a list of all the keywords typed in from any of the different search [...]

Problems with people misspelling your email address?

If you are having problems with people misspelling the email address assigned to your Customer Street website then you may wish to set up what we call an ‘Alias‘ on your email account.
An email alias allows you to have a mailbox that will also accept email sent to variations of that email address. For example, your email [...]

Adding phone numbers to your Website

You can easily add telephone numbers to your Customer Street or UfindUs website where ever you like using the website software. Once logged into the software simply click on the text boxes and type in the number you wish to show, if you wish to have it on the contact page just click on the existing [...]

Accessing Rapidstats for Premium Design Customers

Any of our customerstreet.com customers with new a Premium Design website purchased after June 06 are now able to log into their “rapidstats” software from the front page of their websites. This now means that you no longer have to log in via your control panel. At the [...]

Creating Email address in Outlook

When adding an email account into Outlook the most common mistake is when it asks you for the username, this is always the full email address of the account that you are setting up and not your name. Also always remember to authenticate the incoming and out going mail servers.

Are you worried customers wont call an 0845 number?

0845 is a local rate number and not a premium rate number. Potential customers will only be charged for a local rate call regardless of where they call you from, and as our customer recieving a call, you will also hear a ‘whisper’ when you pick the phone up that lets you know it is business [...]

Rapid Site – Authentication Error

The “Authentication error has occurred” pop up box is a common problem that we get called about when customers try to log into their Rapid Site software. After checking that the username and password are correct make sure that you type the package reference number in capital letters, as this is one of the few [...]

Welcome to the Customer Street Support Blog

Please come back tomorrow (Tuesday 16th July) to see the first Customer Street Support blog. We hope that you will find the blog an informative and easy to digest way of getting relevant information about getting the most our of your account with Customer Street.
The Customer Street package covers over 130 trade directories as well [...]